Last update: December, 2024.
The present GENERAL CONDITIONS OF VEHICLE RENTAL CONTRACTING (hereinafter “General Conditions”) regulate the contractual relationship between AZUL VENTURES 2022 S.L. with CIF B 72770365 (hereinafter “Company” or “Azul Cars”) and the paying client (hereinafter “Client”) for the duration, price, and other conditions stipulated in the rental contract (hereinafter “Contract”), which will be carried out and signed at the location determined between the Client and the Company. In the event of any discrepancy between these General Conditions and the particular conditions signed between the parties, the latter shall prevail. It is the Client’s responsibility to carry a copy of this contract in the rented Vehicle.
The Client will receive the vehicle referred to on page 1 of the Contract.
FIRST. - Purpose of the Contract
The purpose of this Contract is the rental without a driver of the vehicle described on page 1 of the Contract for the private transportation of passengers and their luggage, in compliance with all the General Conditions established in this document.
SECOND. - Rental Period, Delivery (Check-Out), Return (Check-In)
The minimum rental period will be 2 hours, and the maximum will be determined in the Contract.
Rental days are computed in 24-hour periods. If the Client does not return the vehicle on the date and time specified in the Contract, the Company, after granting a 1-hour courtesy period, may demand a fine of €50 in addition to the cost corresponding to the delayed days.
The Client agrees to return the vehicle to the Company on the agreed date and time and at the location specified in the rental contract. Returning the vehicle to a location other than the originally agreed location requires prior acceptance by the Company of such change and will incur an additional fee as outlined in Annex I.
The cost of delivering and/or picking up the vehicle at the Client’s home is not included in the rental fee. This cost will be added during the online reservation process once the delivery and/or pick-up location is specified, and the Client will be able to review it before confirming the reservation and completing the purchase.
Delivering or returning the vehicle at Azul Cars’ headquarters does not incur any cost to the client for delivery or return.
Returning the vehicle before the rental period ends will not entitle the Client to any refund or compensation for the contracted price, as it is considered a unilateral termination of the Contract by the Client. If the Client breaches any points established in the General or particular Conditions of the Contract, the Company reserves the right to withdraw the Vehicle from the Client at any time and may claim damages.
For operational reasons related to vehicle inspection, the Company reserves the right to replace the Vehicle at any time with another of similar characteristics, after informing the Client.
The delivery and return of the vehicle will take place in the locations, timeframes, and terms stipulated in the particular conditions of the Contract. If delivery is not made or the Vehicle is abandoned, the Client will be charged the recovery fee along with all expenses and costs derived from the recovery and the overdue rental days, according to the applicable General Rate for the rental period until the Vehicle is effectively recovered and prepared.
The company operates during business hours that vary depending on the season, guaranteeing a minimum availability from 08:00 to 21:00. For rentals scheduled outside these hours, an additional fee of €50 will apply within a range of up to two hours before opening and up to two hours after closing. If the reservation is made outside this range, the additional cost will be €100.
The additional charge will be automatically calculated on our website when making an inquiry outside the established hours. The client will always have the option to confirm or decline the reservation with this information available.
If the vehicle delivery is delayed for reasons beyond the company’s control and extends into a time frame subject to an additional fee, this charge will be applied and must be paid at the time of delivery.
The service is considered completed only once the vehicle and its keys have been delivered to the Company under the conditions stipulated in the contract.
It is essential to present a copy of the contract, either physical or virtual, and the vehicle keys for any changes or returns.
2.1. Pickup and Return at the Airport
The Company offers a vehicle pickup and return service at the airport. In this case, rentals that request this service must be prepaid and are subject to prior confirmation by the Company.
The cost of airport delivery is not included in the vehicle rental fee. This cost will be added during the online reservation process when the airport is specified as the delivery and/or pick-up location, and the Client will be able to review it before confirming the reservation and completing the purchase.
Pickup will be coordinated in advance with the Company. The Client will bear the cost of the parking ticket required to leave the airport. The Company will contact the Client via email, WhatsApp, or phone call. It is the Client’s responsibility to provide accurate contact information.
2.2. Return of the Vehicle at Another Location
Returning the vehicle may take place at the same branch where it was rented or a different one. The Client must specify the return location when making the reservation and bear any potential transfer costs.
The vehicle return will be coordinated with the Company, always parking the vehicle in a permitted parking area. If this requirement is not met and the vehicle receives a penalty for incorrect parking (e.g., in a regulated zone, yellow line, loading and unloading area, etc.), it will always be the responsibility of the Client who parked the car, even if the fine date is after the rental contract ends.
THIRD. - Contract Extension
The Client must notify, by phone, email, or in person at our main office at Carrer del Canal de Sant Jordi, 29, L3, Levante, 07610 Palma de Mallorca, at any time before the rental period ends, as established in the Contract. The minimum period to extend a contract will be at least 1 day (24 hours) and can be extended according to the particular conditions of the Contract and the rented vehicle, as long as availability exists.
If the Client wishes to keep the Vehicle for a period longer than initially agreed, they agree to obtain prior express authorization from the Company and to immediately pay the rental fee for the extension. The price applicable to the extension will be based on the General Rate in force at the time and the corresponding contract conversion. Extending a reservation also extends the period for withholding or charging the deposit or franchise amount of the reservation. Under no circumstances can the price at the start of the Contract be used for an extension.
The Company reserves the right to deny extension requests for operational reasons. Using the Vehicle after the rental period or its extension has ended will be considered unauthorized use under Article 11 of this Contract, leading to a report for misappropriation.
Returning or delivering the Vehicle outside the established hours entails a mandatory surcharge.
FOURTH. - Driver(s)
Only the person(s) identified and accepted by the Company in the rental contract and/or any annex to it are authorized to drive the Vehicle.
Failure to comply with this condition will result in legal measures by the Company, which may hold the main lessee liable for all damages in case of an accident.
The Client and any additional drivers must be between 26 and 80 years old and must present a valid DNI or Passport and driving license, both in physical format, legible, in good condition, and accepted under Spanish law.
Driving licenses valid in Spain include those from EU and EEA citizens (Iceland, Liechtenstein, and Norway). Licenses issued in third countries will be accepted if they meet the requirements of Article 21 of the General Driver Regulations; provided that the license is valid, the holder meets the minimum age required in Spain for an equivalent Spanish license, and no more than six months have passed since acquiring normal residence in Spain.
In other cases, an international driving permit must accompany the valid driving license issued by the country of origin. For additional information, we recommend consulting the Spanish Directorate General of Traffic (DGT) website: DGT .
It is the Client’s responsibility to verify whether their driving license is valid in Spanish territory. The Spanish driving license in digital format via the official application is accepted, but photographic or copied formats will not be accepted.
FIFTH. – Maintenance, Use, and Condition of the Vehicle
The Client receives the Vehicle (described on page 1 of the Contract) in perfect working and clean condition, with its documents, tires, and accessories (warning triangles, keys, etc.) and agrees to preserve them and drive the vehicle in compliance with the traffic regulations and the usage specifications for the type of Vehicle displayed at the rental office counter, which have been duly explained and acknowledged by the Client.
Repairs or replacement parts can only be performed with the prior written authorization of the Company. No repair expenses will be reimbursed without the Company’s prior consent and approval of the budget and workshop carrying out the repair. If such express and written consent is not obtained, the Client will be solely responsible for these expenses, including workshop and spare parts costs.
Damages caused to the rented vehicle will be charged in accordance with the conditions outlined in the contract, which have been duly explained and acknowledged by the Client.
The Client is expressly prohibited from altering any technical characteristics of the Vehicle, its keys, equipment, tools, and/or accessories, as well as making any modifications to its exterior and/or interior appearance (except with the Company’s express written authorization).
The Client must pay €30 as a penalty for each missing corporate sticker and/or for each sticker or decoration element added that is not authorized by the Company.
It is not permitted to leave Mallorca under any circumstances, nor to transport the rented vehicle by sea. Penalties/fines for such cases are detailed in Annex I.
Damages of any kind caused to the vehicle, the Company, or any third party due to a breach of the Contract and/or its Annexes authorize the Company to withdraw the Vehicle from the Client and to bill and charge the Client, after written notice of 5 days, for repair costs and/or any other amounts derived from such damages.
The Client agrees to return the vehicle in a similar condition of cleanliness as when it was delivered. Failure to do so may result in an additional fee for its reconditioning, as detailed in Annex I of this document.
SIXTH. - Vehicle Identification
The Client must retain the Company’s identifying stickers and license plate holders on the rented Vehicle to ensure identification. Removing these elements will result in the consequences outlined in the previous section.
According to certain municipal ordinances, the Client must also place the provided identifier in a visible location at all times to indicate that the Vehicle is rented. If this obligation is not met, the Client must assume the corresponding penalty and pay the administrative fees outlined in Annex I.
SEVENTH. - Found Objects
The Client must empty the vehicle of personal belongings. The Company is not responsible for any items left in the vehicle.
EIGHTH. - Breakdown or Accident Within and Outside the Agreed Rental Period
In the event of an accident or vehicle breakdown, the Company may, at its sole discretion, provide a replacement vehicle. Under no circumstances is the Client entitled to a replacement vehicle if the accident or breakdown was caused by the Client’s fault or negligence.
The Company reserves the right to cancel the Rental Contract at any time and for any reason.
At the end of the contractual relationship between the Client and the Company, the Client will be responsible for 100% of the costs of repairs and expenses incurred for the Vehicle.
NINTH. – Coverages
The Lessor offers various coverages at different rates, specifying the following: All Groups/Segments include: Basic Insurance CDW: this includes basic insurance and civil liability, with a damage franchise, the value of which depends on the category of the rented vehicle. Categories are divided into various Groups/Segments (as specified in the particular conditions of the Contract).
A certain amount will be blocked on the Lessee’s credit card as a preauthorization to cover the franchise and any possible damage not included in the coverage.
Alternatively, the Lessor may tokenize the Lessee’s credit card, replacing the card data with a unique identifier for managing future charges related to damages, losses, or additional services not included in the contracted coverage.
If the vehicle is returned in the same condition as it was received, the blocked amount will be released. If new damage occurs and no additional BLUE COVER or BLUE COVER PLUS coverage was contracted, an administrative damage fee will be applied, separate from the amount established in the “Damage, Theft, and/or Loss and Related Services Price Table.”
All Groups/Segments include mandatory and voluntary Civil Liability Insurance up to €50,000,000, individual accidents, and legal defense.
9.1 Coverages:
BLUE ROAD ASSISTANCE: This covers roadside assistance and tire puncture repair. Tire replacement is not included.
BLUE COVER PLUS: This coverage includes tires, windows, scratches, and roadside assistance. Other damages not included in the coverage can be reviewed in the “Damage, Theft, and/or Loss and Related Services Price Table.” Additionally, the administrative fee for damage management is waived, differentiating between the different Groups/Segments. The cost for this service is detailed in the attached Annex.
9.2 General Exclusions from Coverages and Corresponding Surcharges:
The coverages listed do not include the following services related to vehicle damages:
• Structural elements
• Undercarriage
• Chassis
• Interior equipment
• Exterior equipment
This list is for informational purposes only. Due to its length, reference is made to the “Damage, Theft, and/or Loss and Related Services Price Table,” where all possible damages, thefts, and losses, along with related services and prices, are detailed. This table is available to the public at the Company’s facilities, websites, or any other means deemed appropriate by the Lessor, and the Lessee explicitly acknowledges its contents before signing this Contract.
All prices will be indicated in euros (€) and will apply to damages, thefts, losses, and related services on the invoice issued to the Lessee. None of the coverage options will cover damages caused to the insured Vehicle due to wars, natural disasters (hailstorms, blizzards, etc.), terrorism, riots, state security force actions, negligence by the Lessee, abandonment, accidents, or vehicle immobilization due to crimes or violations committed with it. These damages and related services will be the Lessee’s responsibility.
Coverage in no case covers personal belongings left, stored, or transported in the vehicle.
DEPOSIT/SECURITY: Regardless of the contracted coverage, a deposit will be blocked on the Client’s card as a guarantee for compliance with obligations to Azul Cars and as security for any liability arising during the rental period.
This deposit will be blocked on the card and, if no issues related to the rental or vehicle are detected, the preauthorized or blocked amount will be released after the contract ends. The deposit amount is based on the category/segment of the vehicle reserved with Azul Cars, differentiated by groups.
Assistance
If the vehicle cannot be driven or started, the Client must contact the roadside assistance company designated by the Company (the number is also provided in the instruction sheet along with the vehicle documentation).
Roadside assistance is included in the rental price if the Client has contracted BLUE COVER PLUS or BLUE ROAD ASSISTANCE coverage. Otherwise, roadside assistance costs will be borne by the Client. The Client is obligated not to abandon the vehicle until the tow truck arrives to transport it to the Company’s office where it was rented. Otherwise, it will be considered vehicle abandonment, incurring corresponding charges.
Regardless of the contracted coverage, the Company will charge the Client €300 for negligence, including:
(i) Loss or breakage of keys
(ii) Running out of fuel or refueling with incorrect fuel
(iii) Vehicle recovery in non-drivable or unpaved areas
(iv) Any other error, negligence, or misuse of the vehicle by the Client.
TENTH. – Maintenance and Repairs in Case of an Accident
The Client is not authorized to order repairs for the Vehicle without express authorization from the Company.
It is the Client’s obligation to stop the Vehicle when any operational anomaly is detected. The Client must contact the Company or the roadside assistance service.
In the event of an accident involving the Vehicle, the Client must submit a completed accident report (the blue form located in the vehicle’s glove compartment along with the other documents) and a written statement of the events at the Company’s office within 24 hours from the date of the accident, except in cases of justified force majeure, and always before the end of the rental period.
Failure to provide or providing an incomplete or illegible accident report or statement will result in a minimum charge of €300, regardless of the cost of damages incurred by the vehicle at the time of return. These costs may be charged to the Client if additional insurance policies for reducing the deductible are not applicable, as outlined in the Contract and its Annexes.
In any case, the deposit and/or deductible detailed in Article Eleven will be withheld from the Client until it is clarified which party is responsible for the accident and, therefore, who will cover the damages to the vehicle.
If the vehicle becomes unfit for safe driving, the Company will retain it until the appraisal procedures are completed.
ELEVENTH. – Prices, Rates, Deposits, and Deductibles
All prices will be indicated and valued in euros (€). The fuel price will be detailed at the time of signing the Contract due to fluctuations in fuel prices, which prevent this information from being included in these General Conditions.
The rental price is as stated in the rental contract and is established based on the current General Rate (regarding services, taxes, and fees) and the initial price agreed upon with the Client at the time of the rental, according to the selected rate.
At the time of signing the Contract, the Client will leave a deposit of €300, reflected in the Contract as a guarantee for compliance with the obligations outlined in the Contract and its Annexes. Once the Contract is terminated, and provided the Client returns the vehicle under the agreed terms without any damages or outstanding payments of any kind, the Company will process the return of the deposit.
If the Company considers the return of the vehicle and any contracted extras satisfactory, it will proceed to refund the deposit to the Client. The effective receipt of the deposit may be delayed depending on the Client’s bank or country. Refund expenses will be borne by the Client.
Unless otherwise stated in the Contract, the rental price includes the costs of mandatory vehicle liability insurance (third-party insurance). For automobiles, regardless of the coverage contracted, a deductible of between €1,800 and €9,000 will be blocked depending on the group to which the rented vehicle belongs.
TWELFTH. – Payments
Upon signing this Contract, the Client agrees to pay the Company for the following:
(i) The Deposit, at the time of signing the Contract, which will in all cases be charged to the Client’s bank account or credit card.
(ii) The amount resulting from the application of the General Rate in force and the initial price agreed in the rental contract, corresponding to the duration, delivery and/or return, additional insurance, additional equipment, and complementary services, as stipulated, along with the applicable taxes and fees.
(iii) The amount corresponding to fines or penalties arising from any violation of applicable legislation committed by the Client while using the Vehicle, including interest, surcharges, and judicial or extrajudicial costs incurred. In case of a fine, the Company will charge the Client €50 for administrative management and another €50 if an employee of the Company must travel to a municipal lot to recover a vehicle removed due to the Client’s responsibility. The Client will also be responsible for paying the fee or fine imposed by local authorities for the removal of the vehicle (see Article Seventeen).
(iv) Any amount arising from damages caused by the Client to third parties or the Company. If the damages are insured, the Company will reimburse the Client for any amount charged once compensation is received from the insurer.
If the Client fails to pay these amounts, the Company is authorized to deduct them from the deposit. If the deposit is insufficient, the Company is entitled to claim these amounts from the Client. If payment is not made within 24 hours, the Company may pursue judicial or extrajudicial action without further notice.
By signing the Rental Contract, the Client expressly authorizes the direct charge of these amounts to their account or credit card.
The Client must always carry a copy of the Rental Contract with them.
Payment Methods:
All services must be paid in advance using a credit card (VISA, MASTERCARD, or AMEX) or debit card at our facilities. For security reasons, a deposit pre-authorization will be required, based on the conditions established in this Contract.
Reservations made through our website can only be paid with the credit or debit cards mentioned above. The deposit and deductible will only be processed using the credit card provided by the Client or any additional driver listed and signing the Contract. The expiration date of the card must exceed six months from the vehicle pickup date.
The Company’s rates are calculated in euros (€).
All prices detailed in the rates include Value-Added Tax (VAT).
THIRTEENTH. – Mandatory Vehicle Insurance, Theft, Loss, and Damage to the Vehicle
The rental price includes mandatory vehicle liability insurance covering third-party and passenger damages.
It does not include insurance for theft, total or partial loss, or damage (or any other harm) to the rented vehicle (or its luggage, goods, or personal items transported in the vehicle) under any circumstances, whether due to vandalism or traffic accidents.
Accessories (warning triangles, keys, etc.) and contracted extras are not covered by the deductible, and their loss or damage will be charged to the Client according to the general price list available to the Client. The list has been duly explained, and the Client acknowledges and accepts it.
The Company offers Clients the option to purchase additional insurance. Specific information on these policies will be provided at the time of signing the Contract. Clients can purchase additional insurance to reduce the deductible, depending on the vehicle category, to cover damages or theft of the vehicle. This option will be specified in the Contract.
In the event of key loss, incorrect refueling, or a flat tire, the Client must contact the office where the vehicle was rented.
The coverage described above does not include services related to: structural elements, undercarriage, interior equipment, or exterior equipment.
This list is for informational purposes only. For a complete list of potential damages, theft, or losses and associated services, please refer to the “Damage, Theft, and/or Loss Price Table,” available at the Company’s facilities or through other means the Company deems appropriate. The Client expressly acknowledges its contents before signing the Contract.
All prices will be indicated in euros (€) and will be charged for damages, theft, losses, and related services on the invoice issued in the Client’s name.
None of the insurance options cover damages caused to the insured vehicle resulting from wars, natural disasters (hail, snowstorms, etc.), terrorism, riots, actions by state security forces, negligence by the Client, abandonment, accidents, or immobilization of the vehicle due to crimes or violations committed with it. Such damages and related services will be the Client’s responsibility.
Coverage does not, under any circumstances, cover personal items left, stored, or transported in the vehicle.
As stated in Article Eleven, a deposit will be blocked on the Client’s credit card as a guarantee of compliance with obligations to the Company and to cover any liability arising during the rental period. This deposit will be blocked on the card and, if no issues arise, the preauthorized amount will be released after the Contract ends.
In the event of an accident, crime, or act of vandalism involving the Vehicle, the Client must act in accordance with Article Ten.
If the vehicle is stolen or lost, the Client must present the vehicle keys and a corresponding theft report at the Company office to apply the deductible. Failure to do so will result in a €300 penalty.
Examples of criminal or vandalism acts against the Vehicle include: theft or robbery of the Vehicle; theft of interior or exterior parts such as wheels, tires, or seats; theft involving damage to the windows or bodywork; and vandalism against the Vehicle. This list is illustrative and not exhaustive.
FOURTEENTH. – Unauthorized Use of the Vehicle
The Client is obligated to use the Vehicle with due diligence and care, in accordance with its characteristics, adhering to the traffic regulations in force, and avoiding any situation that could cause damage to the Vehicle or third parties.
Failure to comply with this obligation will constitute unauthorized use. The Client must not allow the vehicle to be driven by anyone not authorized under this Contract. The Client will be charged for unauthorized use of the Vehicle and held directly responsible for any damages caused to the Vehicle or third parties in such cases.
The Client will be fully liable for damages caused to the interior and exterior parts of the Vehicle due to unauthorized use. In such cases, the Client is required to pay for all costs associated with the damages, which will be charged to the Client’s credit card. The Client expressly agrees to this by signing the Contract.
Unauthorized use includes but is not limited to the following:
• Participation in competitions, whether official or not, including endurance tests for materials, accessories, or products.
• Driving without a valid license or without the Client’s authorization.
• Lending the Vehicle to a third party.
• Pushing or towing another vehicle.
• Driving in unsuitable areas, such as beaches or racetracks.
• Driving on roads that could damage the undercarriage or oil pan.
• Negligence in responding to warning lights or indicators on the Vehicle’s dashboard.
• Transporting flammable, hazardous, toxic, harmful, or radioactive materials, animals, or illegal items.
• Transporting furniture unless the Vehicle is designed for that purpose.
• Using the Vehicle as an unauthorized taxi service.
• Subletting the Vehicle.
• Exceeding the passenger capacity indicated on the registration or technical inspection certificate.
• Placing luggage on the roof of the Vehicle or attaching a roof rack.
• Leaving visible items inside the Vehicle.
• Dirtying the interior of the Vehicle.
• Driving while fatigued, ill, or under the influence of alcohol, drugs, or medication.
• Reckless driving or driving contrary to traffic regulations.
• Allowing unauthorized individuals to drive the Vehicle.
• Driving the Vehicle outside the permitted territory (see Article Seventeen).
• Using the Vehicle after the rental period has ended.
• Failing to use a child seat for minors under 12 or anyone shorter than 135 cm.
• Driving the Vehicle outside the country where it is registered.
• Altering or tampering with the Vehicle’s operation.
• Using the Vehicle to teach driving lessons.
• Smoking inside the Vehicle (strictly prohibited).
FIFTEENTH. – Joint Responsibility
All Clients and/or additional drivers are jointly liable for all obligations assumed under the Contract and all applicable laws.
SIXTEENTH. – Fuel Policy
[*] Full/Full: By default, the Company provides the Vehicle with a full tank of fuel, and the Client agrees to return it with a full tank. If the Client fails to do so, they will be charged a refueling fee plus the cost of the missing fuel to reach a full tank.
Clients can opt to prepay for fuel, allowing them to return the Vehicle with any fuel level, without needing to refuel.
SEVENTEENTH. – Permitted Territory
It is strictly prohibited to leave the island where the rental branch is located, as detailed in the rental contract, or to transport the rented Vehicle by sea. A penalty of €950 will be applied for removing the Vehicle from the island.
Some vehicles are equipped with geolocation devices. If it is detected that the Vehicle has exceeded the permitted territory, this will be considered a breach of Contract. The Company may charge the Client for damages caused, terminate the Contract immediately, and take legal action as necessary.
EIGHTEENTH. – Mileage
Unlimited mileage for reservations of 20 days or less, except for vehicles specified at the time of reservation.
Long-Term Rental Kilometer Allowance
For rentals exceeding 21 days, a maximum allowance of 2,200 kilometers applies for the rental period. Any usage beyond this limit will incur an additional charge based on the car category as follows:
- Cabrio Mini: €1.00 per extra KM
- Compact Premium: €0.70 per extra KM
- Premium Sedan: €1.20 per extra KM
- Cabrio Premium: €1.32 per extra KM
- SUV: €1.70 per extra KM
- SUV Premium: €1.70 per extra KM
- Family: €1.32 per extra KM
- Aventura: €1.20 per extra KM
- Luxury Elite: €2.00 per extra KM
NINETEENTH. – General Information
The following are not covered under any circumstances by comprehensive insurance:
• Damages caused to the Vehicle or third parties due to negligence, driving under the influence of alcohol or drugs, or reckless driving.
• Damages caused by driving on poorly paved roads or using incorrect fuel.
• Loss or breakage of keys.
• Damage to locks, the interior, or due to theft or attempted theft.
• Damage to the undercarriage.
• Misuse of the clutch.
• Loss or damage to accessories (e.g., antenna, jack, windshield wipers, fuel cap, parcel shelf, warning triangles, GPS, child seats).
• The Company is not responsible for items left inside the Vehicle.
If optional insurance is not contracted, the Client will not be entitled to a replacement vehicle if the rented Vehicle becomes unusable due to a fault attributable to the Client. Additionally, no refund will be provided.
Damages caused by the Client that are not covered by contracted insurance and result from irresponsible, reckless, or negligent use must be borne by the Client.
Insurance coverage is contingent on the Client adhering to the conditions outlined in the rental Contract, including submitting an accident report or police statement within 24 hours of the incident.
Insurance purchased through intermediaries does not constitute coverage with the Company. The Client is responsible for claiming any potential reimbursement from the external provider.
The Vehicle may only be driven by the individuals listed in the rental Contract. Violation of this condition will result in legal action by the Company, and the primary driver will be liable for all damages in case of an accident.
Guaranteed Vehicle Category:
When the Client makes a reservation, they must specify the desired vehicle category. The Company guarantees the delivery of one of the models in the selected category or a similar or higher category vehicle at no additional cost if the reserved vehicle is unavailable.
Rentals are not permitted for individuals below the minimum age required by law.
Leaving Mallorca or transporting the rented Vehicle by sea is strictly prohibited.
A valid driver’s license and identification/passport in good condition must be presented to collect the Vehicle.
Privacy Guarantee:
The Company respects Client privacy and does not sell or share confidential information with third parties.
Cash payments are not accepted.
The rental contract must be kept in the Vehicle at all times.
Mandatory Dashboard Information:
By law, rental details (model, license plate, rental period, place of residence, or accommodation) must be visible on the dashboard. Failure to display this information may result in penalties, including administrative fees.
Complaints must be reported within 24 hours of receiving the Vehicle; complaints submitted after this period will not be considered.
Translations of these conditions are for informational purposes only and have no legal validity. Only the Spanish version is legally binding.
By signing the rental contract, the Client authorizes the Company to charge their credit card for additional costs, such as traffic fines, towing fees, uncovered damages, missing items, extensions, fuel charges, damages caused while driving under the influence, or by unauthorized drivers, etc.
Returning the Vehicle before the end of the Contract does not entitle the Client to a refund.
Smoking inside the Vehicle is strictly prohibited.
TWENTIETH. – Cancellation and Refunds
If the Client wishes to cancel their confirmed reservation and request a refund, they must send an email to info@azulcars.com at least 48 hours before the reservation date.
If the Client has purchased cancellation insurance, they may cancel and obtain a refund without needing 48-hour advance notice but must still email info@azulcars.com to inform the Company of the cancellation.
TWENTY-FIRST. – Applicable Law and Jurisdiction
This contract will be governed by and interpreted in accordance with Spanish laws.
Any disputes arising from this contract between the Company and the Client fall under the jurisdiction of the Spanish courts corresponding to the city where the contract was signed, to which both parties expressly submit.
TWENTY-SECOND. – Modifications to the Rental Contract
These General Conditions, as well as the remaining clauses of the rental contract, may only be modified through a written agreement signed by both parties.
TWENTY-THIRD. – Data Protection
We inform you that the data included in this document is part of the client database managed by the Company.
At any time, you may exercise your rights of access, rectification, opposition, limitation, and, where applicable, portability or deletion, by communicating in writing and providing your personal data to the email address info@azulcars.com with the subject line: “GDPR, Affected Rights,” and attaching a copy of your ID or any similar legal document as required by law.
Additionally, we inform you that the Company may consult databases containing information about your financial solvency and creditworthiness (Royal Decree 1720/2007 or its replacement). Similarly, in the event of non-payment by the Client, and if all the requirements established in Royal Decree 1720/2007 are met, we inform you that the data related to the non-payment may be communicated to files related to the non-fulfillment of monetary obligations.
Your data may also be used to conduct surveys and send commercial communications regarding the Company’s products and services, either by post, phone, or electronic means.
The Client consents to the use of their personal data for sending commercial communications and/or surveys.
TWENTY-FOURTH. – Customer Service and Complaints
If you wish to make suggestions for improving our services, we are available at the email address info@azulcars.com. Additionally, all our facilities have official complaint forms that will be provided kindly upon request from our employees.
TWENTY-FIFTH. – Framework Agreement
These conditions serve as a framework agreement and apply to all rental contracts entered into by the same lessee with the Company.
TWENTY-SIXTH. – Translation
The Client has the right to receive a copy of these General Conditions in the official language. This will be noted in the versions of the document drafted in other languages, and information on available languages will be provided at our facilities. In case of discrepancies, the Spanish version will prevail.
ANNEX I. - Supplements, Extra items and other charges
The fares below correspond to the supplements, charges and additional charges presented according to the group to which the car category belongs:
| Group | CATEGORIES |
| Group 1 | Cabrio Mini |
| Group 2 | Family , SUV, Adventure |
| Group 3 | Cabrio Premium, Premium Sedan |
| ESPAÑOL | ENGLISH | 1 | 2 | 3 |
| Danños leves por pieza | Slight damages per part | 200 € | 300 € | 350 € |
| Danños medios por pieza | Medium damages per part | 300 € | 400 € | 400 € |
| Danños fuertes por pieza | Heavy damages per part | 600 € | 800 € | 800 € |
| Puerta forzada * | Forced doors * | 360 € | 360 € | 360 € |
| Goma contorno de puerta (precio por unidad) | Rubber sealing doors (Price per unit) | 150 € | 200 € | 250 € |
| Retrovisor exterior | External rear-view mirror | 300 € | 450 € | 600 € |
| Tapa retrovisor / Tapa combustible / Tirador puerta Estribo bajo caja | Rear-view mirror cover / Fuel Cap / Door handle Under-body footboard | 100 € | 120 € | 150 € |
| Estribo bajo caja | Under-body footboard | 500 € | 600 € | 900 € |
| Techo chapa | Plate roof | 800 € | 1.000 € | 1.400 € |
| Techo corredizo * | Sunroof * | 2.000 € | 2.500 € | 3.500 € |
| ópticas delanteras | Headlights | 650 € | 1.200 € | 1.600 € |
| Pilotos traseros | Rear lamps | 250 € | 300 € | 350 € |
| Piloto antiniebla | Fog light | 150 € | 250 € | 300 € |
| Piloto intermitente | Indicator light | 100 € | 150 € | 250 € |
| Reflector paragolpes | Bumper reflector | 30 € | 40 € | 50 € |
| Rejilla frontal | Front grille | 200 € | 250 € | 300 € |
| Rejillas laterales | Side grille | 80 € | 100 € | 150 € |
| Sensores de aparcamiento (por unidad) / Cámara trasera | Parking sensors (per unit) / Rear view camera | 180 € | 250 € | 300 € |
| Escobilla limpiaparabrisas o brazo limpiaparabrisas | Windscreen wiper blade or windscreen wiper arm Windscreen | 50 € | 70 € | 80 € |
| Luna parabrisas | Windscreen | 600 € | 700 € | 800 € |
| Luna trasera o laterales | Back or side windows | 200 € | 250 € | 400 € |
| Cerraduras | Locks | 300 € | 400 € | 500 € |
| Neumático | Tyre | 200 € | 300 € | 300 € |
| Sustitución llanta | Rim replacement | 450 € | 550 € | 600 € |
| Reparación llanta | Rim repair | 150 € | 150 € | 150 € |
| Tapacubos / Embellecedor llanta | Hubcap / Wheel cover | 50 € | 70 € | 80 € |
| Reparación pinchazo | Puncture repair | 60 € | 60 € | 60 € |
| Amortiguadores | Shock absorbers | 850 € | 850 € | 850 € |
| Tornillos antirrobo | Anti-theft screws | 150 € | 150 € | 150 € |
| Rueda repuesto | Spare wheel | 300 € | 300 € | 300 € |
| Motor | Engine | 7.000 € | 8.000 € | 9.000 € |
| Radiador | Radiator | 350 € | 500 € | 700 € |
| Caja de cambios | Gear box | 6.000 € | 7.000 € | 8.000 € |
| Embrague | Clutch | 1.000 € | 1.200 € | 1.500 € |
| Protector bajos motor | Motor undercarriage protector | 250 € | 250 € | 250 € |
| Carter de aceite | Oil pan | 500 € | 600 € | 800 € |
| Danños en bajos | Damage to undercarriage | 700 € | 800 € | 900 € |
| Línea de escape | Exhaust line | 900 € | 1.200 € | 1.500 € |
| Tren de rodaje | Undercarriage | 2.000 € | 2.500 € | 3.000 € |
| Danño estructural | Structural damage | 4.000 € | 6.000 € | 9.000 € |
| Emblema | Brand logo | 50 € | 70 € | 80 € |
| Antena Techo | Roof antenna | 30 € | 50 € | 60 € |
| Placa de matrícula | Registration pla | 60 € | 60 € | 90 € |
| Gestión administrativa de daÑos | Administration fee of damages | 60 € | 60 € | 60 € |
| Sustitución de vehículo caso de avería | Replacement of vehicle in the event of breakdown | 110 € | 110 € | 110 € |
| Servicio de asistencia en carretera | Road assistance service | 390 € | 390 € | 390 € |
| Cruce de fronteras sin autorización | Crossborder without authorization | 950€ | 950€ | 950€ |
| Eliminación de elementos DGT | Elimination of DGT elements | 60 € | 60 € | 60 € |
| Uso no autorizado del vehículo | Improper use of the vehícle | 250 € | 250 € | 250 € |
| Gestión de accidentes | Accident admin Fee | 60 € | 60 € | 60 € |
| Conductor no autorizado | Unauthorized driver | 70 € | 70 € | 70 € |
| Devolución tardía | Late return fee | 45 € | 45 € | 45 € |
| Limpieza adicional (Fumar, cristales, arena o similar, basura o similar) | Additional cleaning (Skome, crystals, sand or similar, rubbish or similar) | 80 € | 80 € | 100 € |
| Limpieza especial (Pelos de animal, liquidos, vomitos) | Special cleaning (Animal hairs, liquids, vomiting) | 160 € | 160 € | 190 € |
| Combustible erroneo | Misfuelling | 300 € | 400 € | 500 € |
| Llave encendido | Ignition key | 300 € | 350 € | 400 € |
| Gato / herramientas | Jack / tools | 200 € | 200 € | 200 € |
| Documentación / Kit Chaleco / triángulos / Cadenas Gestión de multas | Documentation / Safety vest / triangles kit / Snowchains | 60 € | 60 € | 60 € |
| Gestión de multas | Penalty fines admin. Fee | 50 € | 50 € | 50 € |
| Gel reparación de pinchazos | Gel Inflation kit | 80 € | 80 € | 80 € |
| Kit de inflado | Inflation kit | 200 € | 250 € | 300 € |
| Carga batería | Battery charge | 30 € | 40 € | 50 € |
| Salpicadero | Dashboard | 1.000 € | 1.500 € | 3.000 € |
| Airbag | Airbag | 3.000 € | 3.500 € | 4.000 € |
| Cinturón de Seguridad | Safety belt | 300 € | 450 € | 500 € |
| Retrovisor interior | Internal rearview mirror | 150 € | 200 € | 250 € |
| Guarnecidos | Trims | 300 € | 700 € | 1.000 € |
| Radio | Radio | 600 € | 800 € | 1.400 € |
| Navegador | Navigator | 2.500 € | 3.500 € | 4.500 € |
| Tarjeta navegador | Navigator card | 300 € | 300 € | 300 € |
| Asiento completo | Complete seat | 1.500 € | 2.000 € | 2.500 € |
| Tapizado asiento | Seat upholstery | 600 € | 750 € | 900 € |
| Asientos adicionales | Additional seats | 2.000 € | 3.000 € | 3.000 € |
| Reposacabezas / Reposabrazos | Headrest / Armrest | 200 € | 200 € | 200 € |
| Bandeja trasera | Rear tray | 250 € | 350 € | 450 € |
| GPS Portátil | Portable GPS | 300 € | 400 € | 450 € |
| Silla niÑo | Child car seat | 150 € | 150 € | 150 € |